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Event Details
2009 HEAT and ITSM Symposium
Thursday-Friday, November 5th-6th, 2009
2009 HEAT & ITSM Symposium
Thursday-Friday, November 5th-6th, 2009
The Symposium is a great opportunity for HEAT and ITSM software users to share best practices, learn new tips and tricks, and network with other service desk professionals.
Agenda Topics:
- Product Roadmap’s (What’s New)
- The External Customer Service Desk (How do you support your customers)
- Compliance: Managing your “True-ups"
- Software Distribution / Patch Mgmt – Isn’t it supposed to be easy??
- Cost Management – Where are the critical dependences’ in your environment?
- Customer Satisfaction with Voice Self Service
- Information you can take action on: “SMART Reporting” gives better insight
- Achieve IT Cost Visibility across the Business
- HEAT 9.5 in-depth
- HEAT Messaging Center Intro
- “Tips & Ticks" with HEAT Survey Module & other 9.x features
If you have any questions, please call 815.636.1499.
Who Should Attend:
HEAT and ITSM software users, managers, and executives
When:
Thursday, November 5th, 2009; 8 am - 5 pm
Friday, November 6th, 2009; 8 am - 12 noon
Please join us for a Dinner Reception on Thursday, November 5th at 6:30 pm
Where:
Kalahari Resort and Convention Center
Wisconsin Dells, Wisconsin
Discounted Hotel Rooms: Book room reservations at Kalahari by Friday, October 31st and receive a highly discounted rate of $89/night for Wednesday - Friday night, which includes free access to the indoor waterpark! Reserve your room today by calling 877.253.5466. Ask for the Ticomix - HEAT Symposium room block.
Cost for Symposium:
$100 per person
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When & Where
Kalahari Resort & Convention Center
1305 Kalahari Drive
Wisconsin Dells,
WI 53965
Thursday, November 5, 2009 at 8:00 AM - Friday, November 6, 2009 at 12:00 PM (CT)
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Hosted By
HEAT Symposium Series Webinars
Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL), call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas
